BMi Memphis

BMi Memphis
 
Memphis' independent alternative to the franchise dealerships offering luxury import sales and service at an affordable price.
 
4844 Elmore Rd. Memphis, TN 38128 | Call us at (901) 388-2201 4844 Elmore Rd. Memphis, TN 38128
Call us at (901) 388-2201
 
   
     
     

BMi Memphis Reviews

 
 
Reviews
 
We would like to hear about your experience with BMi Memphis. If you've been in for a vehicle purchase, had a vehicle serviced, or just want to leave a comment about our web site experience, Please rate us and give us your comments.
 
Please rate:
 
Leave a comment:
 
 
Name   Email
 
 
 
 
 
 
HOURS
 
SALES
Monday - Friday 9:am - 6:pm
 
Saturday 10:am - 5:pm
 
Sunday Closed
 
SERVICE
Monday - Friday 7:am - 5:pm
 
 
 
 

April 23, 2018
 
 
BMi
I just wanted to take the time to make people aware of the phenomenal place that BMI (formerly Brian Massey Imports) is for both automobile sales and service. Their honesty and desire to take care of their customers is the best I have seen in the 13 years living in the Memphis area. From my purchasing of a Honda Accord from them while still under the original name, to the multiple service interactions that occurred in regards to my Honda and Infiniti, their striving to take care of customers is top-notch. Both Eric Shelton and his main technician Johnny, strive to perform 1^st class service while not inflating the bills with services not required. I am providing a short story to emphasize their honesty and integrity. My Infiniti, which had been repaired five years previously by an auto repair business, was displaying fading on the hood and quarter panels. I ask Eric to give me a quote on repainting these items. While he provided the quote, we discussed where I had the car originally repaired. He instantly recognized the name and mentioned; “that while he would love to provide the work” that this repair facility was known for backing its warranties even though it had been five years. I followed up with his recommendation and to my surprise the entire repair was completed under their warranty. I relate this story to display the honesty you can expect when dealing with BMI. Eric saved me a few thousand dollars, and he did this because they believe in taking care of their customers for the long term. To Eric and Johnny, I just want them to know how much they are truly appreciated. Respectfully, David McCloud
David McCloud
 
Response:
David, Thank you very much for the kind words. It is very refreshing to hear and very much appreciated. I hope you and Marie are enjoying your new hometown and don't hesitate to reach out if you need anything. Eric Shelton
 
December 15, 2017
 
 
Facebook
Serviced my Lexus! Thank you guys for being so honest and saving me some money! Can’t wait to spread the word!!!
Brenda Richardson Streeter
 
Response:
Brenda, thank you very much for the positive words!
 
November 26, 2017
 
 
Google
Great service
J Vernon
 
Response:
John, I appreciate the 5 star rating and kind words!
 
October 30, 2017
 
 
Google
Lou Katzerman
 
Response:
Lou, thank you very much for the 5 star rating!
 
October 19, 2017
 
 
BMi
Bought a car here,best experience I have had.Had the car I wanted was in and out in less than 30 minutes
Larry Mayes
 
Response:
Larry, Thank you very much for the positive and kind words. We hope you are enjoying your vehicle.
 
October 02, 2017
 
 
Google
Great service very timely manner
Darlene Reed
 
Response:
Thank you very much for the great review Mrs. Reed!
 
October 02, 2017
 
 
Facebook
Anthony and Richard could not have made us more comfortable in buying a vehicle! Our 2015 Lexus RX 350 is one of the nicest, low mileage, and fairly priced vehicles I have ever found. This certainly won't be the last time we buy from these fine folks!
Russ Caughron
 
Response:
Russ, thank you for the great review. It was a pleasure doing business with you.
 
September 01, 2017
 
 
Google
Another EMR Repair Timely Well Done. Trusted, Professional, Competent Auto Service. We're Extremely Satisfied.
Edward Sharp
 
Response:
Mr. Sharp, Thanks for the great review!
 
August 26, 2017
 
 
Google
Nikole Hamlett
 
Response:
Nikole, Thank you very much for the five stars!
 
August 19, 2017
 
 
Facebook
John and Anthony were awesome! Thank you for working with USAA customers. The process was very quick, efficient, and low stress. Our family loves our Honda Accord!
Rachel Gillespie
 
Response:
 
August 11, 2017
 
 
Facebook
Best car buying experience I've ever had! Great people and excellent service!
Hazel Morgan
 
Response:
Hazel, thank you very much for the great review! It was a pleasure doing business with you.
 
August 03, 2017
 
 
Google
Andy Hill
 
Response:
Andy, Thank you very much for the five stars. I hope you are enjoying your new car.
 
July 01, 2017
 
 
Google
Went with my son to shop for cars. This was our first time to visit BMI Memphis. Worked with John and Anthony. Wonderful service with no pressure. Got a great car for a good price. They made everything easy and smooth. Would definitely recommend them to anyone hunting for a good used car. Far superior to every other place we visited.
Anthony Burdick
 
Response:
Anthony, Thank you very much for the positive review. We hope the new car is treating y'all well.
 
June 24, 2017
 
 
Yelp
Definitely honest mechanics and staff... Will just fix the problem or issues you requested without finding other things that need to be "fixed." Good people, good work, good prices. Great shuttle service, too.
Andrea King
 
Response:
 
June 14, 2017
 
 
Google
Travis Madlock
 
Response:
Travis, thank you for the positive rating. We really appreciate it.
 
June 03, 2017
 
 
Facebook
It was an exceptional car buying experience! The customer service was like none other I've experienced. Richard was great - he went over and above for me to see the vehicle and to deliver it under unusual circumstances.. love my car - it's just what I needed at a great price ... I will use BMI from now on - best ever!!
Angie Cantrell
 
Response:
Thank you Angie for the review. We look forward to servicing your vehicle in the future.
 
April 29, 2017
 
 
BMi
I was not looking forward to the nightmare that car shopping usually is, but was pleasently surprised with BMI. I got a great car for a great price without all the hassle and frustration . Anthony Shelton and his team are very knowledgeable and work hard to make it an easy process, I would highly recommend you go to BMI for all your car buying needs , we will form now on !
Melissa Boam
 
Response:
Melissa, thank you very much for the great review. It was a pleasure doing business with you.
 
April 17, 2017
 
 
Google
Anthony and Eric couldn't be better. Great Guys
Clint Newsom
 
Response:
Thanks for the great review Clint!
 
September 10, 2016
 
 
BMi
Buying the car was easy and the customer service after the sale has been outstanding. We noticed the cruise control didn't work the week after buying the car and it was fixed without any cost to us. One of the keys fell apart and BMiMemphis replaced it at no cost to us. If we are in the market for a used car again, we will go here 1st.
Mark Moser
 
Response:
Mark, Thank you so much for the business. It was a pleasure working for you. We hope you enjoy your vehicle and thank you very much for the positive review. Eric Shelton
 
September 03, 2016
 
 
BMi
Hey my name is Cory first of all I want to say outstanding Customer service and I want to thank Johnny and the whole team
Cory shotwell
 
Response:
Thank you Cory, it was a pleasure working for you!
 
August 08, 2016
 
 
BMi
Customer service 8/8/2016 called approx. 3:00pm asked for price on 2004c230 ,after waiting decided to contact another company because of the delay in info from rep.
Willie ivy
 
Response:
 
July 13, 2016
 
 
Facebook
Richard and Anthony where great. They added a window tint, buffed some scratches, washed, and fueled the car for us and offered another car to drive while we waited. Prices were great to begin with. Would give 5 stars except for the ole processing fee snuck in at the end, but all their competitors do it too. Would definitely buy from them again.
Brian Lennon
 
Response:
Thank you for the great review Brian! It was a pleasure doing business with you and we truly hope you enjoy your car. Don't forget your first service due is on us! Let us know if you need anything.
 
July 09, 2016
 
 
Facebook
Thanks Richard, Johnny , and Eric....reasons to keep coming back!
Warner Gregory
 
Response:
Thanks for the great review warner!
 
July 08, 2016
 
 
Facebook
Best car buying experience ever! Excellent prices that other dealerships can't come close to.
Nikki Rodman Rawie
 
Response:
Thank you so much for the great review Nikki! It was a pleasure and we truly hope you enjoy your vehicle! Don't forget your first service is on us!
 
June 15, 2016
 
 
Cars
Great experience. Nice selection of cars and the staff is very attentive.
Natasha
 
Response:
Thank you very much for the positive review Natasha.
 
June 14, 2016
 
 
BMi
I was looking for a specific (and relatively rare) model and trim combination, and BMi had it! The entire process, from my initial inquiry with John Stickmon to the test drive and final price negotiations, was pleasantly smooth and low-key. I drove away a satisfied BMi customer, and won't hesitate to recommend them to my friends and family.
Ruth James
 
Response:
Ruth, thank you so much for the great review! It was a pleasure doing business with you and we truly hope you are enjoying your Camry.
 
June 13, 2016
 
 
Google
I couldn't be more pleased with both BMi and my purchase. I live in Little Rock and was concerned about buying out of state, sight unseen. But I would do it again. The communication, service, and excellence with which this company functions is exceptional. I felt like a trusted friend, rather than a manipulated customer.
Daniel Jones
 
Response:
Thank you so much Daniel for the positive review! It was a absolute pleasure doing business with you and we hope you are enjoying your vehicle.
 
June 04, 2016
 
 
Cars
The car that I was interested in has been sold to someone else; however, the salesman is trying to find something similar for me... I find this service outstanding.
Anita
 
Response:
Thank you very much for the positive review Anita!
 
May 08, 2016
 
 
Cars
Been on CarGurus for about 4 months. BMi is the only dealer that has contacted me about buying one of their cars. They were pro-active in calling. I didn't call them. They were very professional and were not "high pressure" in their conversation with me. We are still looking for a use car. They will be the one we deal with. Response from BMi Me
Pete
 
Response:
Thank you very much for the positive review.
 
March 14, 2016
 
 
Facebook
Anthony is easy to deal with and offers great vehicles at a fair price!
Brian Francisco
 
Response:
Thanks for the great review Brian! It was a pleasure doing business with you.
 
 
 
BMi Memphis   Contact Us
 
Home
Luxury Service
PreOwned
Map/Directions
Reviews
Blog
 
  4844 Elmore Rd., Memphis, TN 38128
  Phone: (901) 388-2201
  Tow Service: 1+ (844) 872-2796
 
  
 
 
4844 Elmore Rd. Memphis, TN 38128 | Call us at (901) 388-2201 4844 Elmore Rd. Memphis, TN 38128
Call us at (901) 388-2201
Memphis' independent alternative to the franchise dealerships offering luxury import sales and service at an affordable price.
 
 
 
 
 
Reviews
 
We would like to hear about your experience with BMi Memphis. If you've been in for a vehicle purchase, had a vehicle serviced, or just want to leave a comment about our web site experience, Please rate us and give us your comments.
 
Please rate:
 
Leave a comment:
 
Name
 
Email
 
 
 

 
April 23, 2018
 
 
BMi
I just wanted to take the time to make people aware of the phenomenal place that BMI (formerly Brian Massey Imports) is for both automobile sales and service. Their honesty and desire to take care of their customers is the best I have seen in the 13 years living in the Memphis area. From my purchasing of a Honda Accord from them while still under the original name, to the multiple service interactions that occurred in regards to my Honda and Infiniti, their striving to take care of customers is top-notch. Both Eric Shelton and his main technician Johnny, strive to perform 1^st class service while not inflating the bills with services not required. I am providing a short story to emphasize their honesty and integrity. My Infiniti, which had been repaired five years previously by an auto repair business, was displaying fading on the hood and quarter panels. I ask Eric to give me a quote on repainting these items. While he provided the quote, we discussed where I had the car originally repaired. He instantly recognized the name and mentioned; “that while he would love to provide the work” that this repair facility was known for backing its warranties even though it had been five years. I followed up with his recommendation and to my surprise the entire repair was completed under their warranty. I relate this story to display the honesty you can expect when dealing with BMI. Eric saved me a few thousand dollars, and he did this because they believe in taking care of their customers for the long term. To Eric and Johnny, I just want them to know how much they are truly appreciated. Respectfully, David McCloud
David McCloud
 
Response:
David, Thank you very much for the kind words. It is very refreshing to hear and very much appreciated. I hope you and Marie are enjoying your new hometown and don't hesitate to reach out if you need anything. Eric Shelton
 
December 15, 2017
 
 
Facebook
Serviced my Lexus! Thank you guys for being so honest and saving me some money! Can’t wait to spread the word!!!
Brenda Richardson Streeter
 
Response:
Brenda, thank you very much for the positive words!
 
November 26, 2017
 
 
Google
Great service
J Vernon
 
Response:
John, I appreciate the 5 star rating and kind words!
 
October 30, 2017
 
 
Google
Lou Katzerman
 
Response:
Lou, thank you very much for the 5 star rating!
 
October 19, 2017
 
 
BMi
Bought a car here,best experience I have had.Had the car I wanted was in and out in less than 30 minutes
Larry Mayes
 
Response:
Larry, Thank you very much for the positive and kind words. We hope you are enjoying your vehicle.
 
October 02, 2017
 
 
Google
Great service very timely manner
Darlene Reed
 
Response:
Thank you very much for the great review Mrs. Reed!
 
October 02, 2017
 
 
Facebook
Anthony and Richard could not have made us more comfortable in buying a vehicle! Our 2015 Lexus RX 350 is one of the nicest, low mileage, and fairly priced vehicles I have ever found. This certainly won't be the last time we buy from these fine folks!
Russ Caughron
 
Response:
Russ, thank you for the great review. It was a pleasure doing business with you.
 
September 01, 2017
 
 
Google
Another EMR Repair Timely Well Done. Trusted, Professional, Competent Auto Service. We're Extremely Satisfied.
Edward Sharp
 
Response:
Mr. Sharp, Thanks for the great review!
 
August 26, 2017
 
 
Google
Nikole Hamlett
 
Response:
Nikole, Thank you very much for the five stars!
 
August 19, 2017
 
 
Facebook
John and Anthony were awesome! Thank you for working with USAA customers. The process was very quick, efficient, and low stress. Our family loves our Honda Accord!
Rachel Gillespie
 
Response:
 
August 11, 2017
 
 
Facebook
Best car buying experience I've ever had! Great people and excellent service!
Hazel Morgan
 
Response:
Hazel, thank you very much for the great review! It was a pleasure doing business with you.
 
August 03, 2017
 
 
Google
Andy Hill
 
Response:
Andy, Thank you very much for the five stars. I hope you are enjoying your new car.
 
July 01, 2017
 
 
Google
Went with my son to shop for cars. This was our first time to visit BMI Memphis. Worked with John and Anthony. Wonderful service with no pressure. Got a great car for a good price. They made everything easy and smooth. Would definitely recommend them to anyone hunting for a good used car. Far superior to every other place we visited.
Anthony Burdick
 
Response:
Anthony, Thank you very much for the positive review. We hope the new car is treating y'all well.
 
June 24, 2017
 
 
Yelp
Definitely honest mechanics and staff... Will just fix the problem or issues you requested without finding other things that need to be "fixed." Good people, good work, good prices. Great shuttle service, too.
Andrea King
 
Response:
 
June 14, 2017
 
 
Google
Travis Madlock
 
Response:
Travis, thank you for the positive rating. We really appreciate it.
 
June 03, 2017
 
 
Facebook
It was an exceptional car buying experience! The customer service was like none other I've experienced. Richard was great - he went over and above for me to see the vehicle and to deliver it under unusual circumstances.. love my car - it's just what I needed at a great price ... I will use BMI from now on - best ever!!
Angie Cantrell
 
Response:
Thank you Angie for the review. We look forward to servicing your vehicle in the future.
 
April 29, 2017
 
 
BMi
I was not looking forward to the nightmare that car shopping usually is, but was pleasently surprised with BMI. I got a great car for a great price without all the hassle and frustration . Anthony Shelton and his team are very knowledgeable and work hard to make it an easy process, I would highly recommend you go to BMI for all your car buying needs , we will form now on !
Melissa Boam
 
Response:
Melissa, thank you very much for the great review. It was a pleasure doing business with you.
 
April 17, 2017
 
 
Google
Anthony and Eric couldn't be better. Great Guys
Clint Newsom
 
Response:
Thanks for the great review Clint!
 
September 10, 2016
 
 
BMi
Buying the car was easy and the customer service after the sale has been outstanding. We noticed the cruise control didn't work the week after buying the car and it was fixed without any cost to us. One of the keys fell apart and BMiMemphis replaced it at no cost to us. If we are in the market for a used car again, we will go here 1st.
Mark Moser
 
Response:
Mark, Thank you so much for the business. It was a pleasure working for you. We hope you enjoy your vehicle and thank you very much for the positive review. Eric Shelton
 
September 03, 2016
 
 
BMi
Hey my name is Cory first of all I want to say outstanding Customer service and I want to thank Johnny and the whole team
Cory shotwell
 
Response:
Thank you Cory, it was a pleasure working for you!
 
August 08, 2016
 
 
BMi
Customer service 8/8/2016 called approx. 3:00pm asked for price on 2004c230 ,after waiting decided to contact another company because of the delay in info from rep.
Willie ivy
 
Response:
 
July 13, 2016
 
 
Facebook
Richard and Anthony where great. They added a window tint, buffed some scratches, washed, and fueled the car for us and offered another car to drive while we waited. Prices were great to begin with. Would give 5 stars except for the ole processing fee snuck in at the end, but all their competitors do it too. Would definitely buy from them again.
Brian Lennon
 
Response:
Thank you for the great review Brian! It was a pleasure doing business with you and we truly hope you enjoy your car. Don't forget your first service due is on us! Let us know if you need anything.
 
July 09, 2016
 
 
Facebook
Thanks Richard, Johnny , and Eric....reasons to keep coming back!
Warner Gregory
 
Response:
Thanks for the great review warner!
 
July 08, 2016
 
 
Facebook
Best car buying experience ever! Excellent prices that other dealerships can't come close to.
Nikki Rodman Rawie
 
Response:
Thank you so much for the great review Nikki! It was a pleasure and we truly hope you enjoy your vehicle! Don't forget your first service is on us!
 
June 15, 2016
 
 
Cars
Great experience. Nice selection of cars and the staff is very attentive.
Natasha
 
Response:
Thank you very much for the positive review Natasha.
 
June 14, 2016
 
 
BMi
I was looking for a specific (and relatively rare) model and trim combination, and BMi had it! The entire process, from my initial inquiry with John Stickmon to the test drive and final price negotiations, was pleasantly smooth and low-key. I drove away a satisfied BMi customer, and won't hesitate to recommend them to my friends and family.
Ruth James
 
Response:
Ruth, thank you so much for the great review! It was a pleasure doing business with you and we truly hope you are enjoying your Camry.
 
June 13, 2016
 
 
Google
I couldn't be more pleased with both BMi and my purchase. I live in Little Rock and was concerned about buying out of state, sight unseen. But I would do it again. The communication, service, and excellence with which this company functions is exceptional. I felt like a trusted friend, rather than a manipulated customer.
Daniel Jones
 
Response:
Thank you so much Daniel for the positive review! It was a absolute pleasure doing business with you and we hope you are enjoying your vehicle.
 
June 04, 2016
 
 
Cars
The car that I was interested in has been sold to someone else; however, the salesman is trying to find something similar for me... I find this service outstanding.
Anita
 
Response:
Thank you very much for the positive review Anita!
 
May 08, 2016
 
 
Cars
Been on CarGurus for about 4 months. BMi is the only dealer that has contacted me about buying one of their cars. They were pro-active in calling. I didn't call them. They were very professional and were not "high pressure" in their conversation with me. We are still looking for a use car. They will be the one we deal with. Response from BMi Me
Pete
 
Response:
Thank you very much for the positive review.
 
March 14, 2016
 
 
Facebook
Anthony is easy to deal with and offers great vehicles at a fair price!
Brian Francisco
 
Response:
Thanks for the great review Brian! It was a pleasure doing business with you.