BMi Memphis

BMi Memphis
 
Memphis' independent alternative to the franchise dealerships offering luxury import sales and service at an affordable price.
 
4844 Elmore Rd. Memphis, TN 38128 | Call us at (901) 388-2201 4844 Elmore Rd. Memphis, TN 38128
Call us at (901) 388-2201
 
   
     
     

BMi Memphis Reviews

 
 
Reviews
 
We would like to hear about your experience with BMi Memphis. If you've been in for a vehicle purchase, had a vehicle serviced, or just want to leave a comment about our web site experience, Please rate us and give us your comments.
 
Please rate:
 
Leave a comment:
 
 
Name   Email
 
 
 
 
 
 
HOURS
 
SALES
Monday - Friday 9:am - 6:pm
 
Saturday 10:am - 5:pm
 
Sunday Closed
 
SERVICE
Monday - Friday 7:am - 6:pm
 
 
 
 

September 10, 2016
 
 
BMi
Buying the car was easy and the customer service after the sale has been outstanding. We noticed the cruise control didn't work the week after buying the car and it was fixed without any cost to us. One of the keys fell apart and BMiMemphis replaced it at no cost to us. If we are in the market for a used car again, we will go here 1st.
Mark Moser
 
Response:
Mark, Thank you so much for the business. It was a pleasure working for you. We hope you enjoy your vehicle and thank you very much for the positive review. Eric Shelton
 
September 03, 2016
 
 
BMi
Hey my name is Cory first of all I want to say outstanding Customer service and I want to thank Johnny and the whole team
Cory shotwell
 
Response:
Thank you Cory, it was a pleasure working for you!
 
July 13, 2016
 
 
Facebook
Richard and Anthony where great. They added a window tint, buffed some scratches, washed, and fueled the car for us and offered another car to drive while we waited. Prices were great to begin with. Would give 5 stars except for the ole processing fee snuck in at the end, but all their competitors do it too. Would definitely buy from them again.
Brian Lennon
 
Response:
Thank you for the great review Brian! It was a pleasure doing business with you and we truly hope you enjoy your car. Don't forget your first service due is on us! Let us know if you need anything.
 
July 09, 2016
 
 
Facebook
Thanks Richard, Johnny , and Eric....reasons to keep coming back!
Warner Gregory
 
Response:
Thanks for the great review warner!
 
July 08, 2016
 
 
Facebook
Best car buying experience ever! Excellent prices that other dealerships can't come close to.
Nikki Rodman Rawie
 
Response:
Thank you so much for the great review Nikki! It was a pleasure and we truly hope you enjoy your vehicle! Don't forget your first service is on us!
 
June 15, 2016
 
 
Cars
Great experience. Nice selection of cars and the staff is very attentive.
Natasha
 
Response:
Thank you very much for the positive review Natasha.
 
June 14, 2016
 
 
BMi
I was looking for a specific (and relatively rare) model and trim combination, and BMi had it! The entire process, from my initial inquiry with John Stickmon to the test drive and final price negotiations, was pleasantly smooth and low-key. I drove away a satisfied BMi customer, and won't hesitate to recommend them to my friends and family.
Ruth James
 
Response:
Ruth, thank you so much for the great review! It was a pleasure doing business with you and we truly hope you are enjoying your Camry.
 
June 13, 2016
 
 
Google
I couldn't be more pleased with both BMi and my purchase. I live in Little Rock and was concerned about buying out of state, sight unseen. But I would do it again. The communication, service, and excellence with which this company functions is exceptional. I felt like a trusted friend, rather than a manipulated customer.
Daniel Jones
 
Response:
Thank you so much Daniel for the positive review! It was a absolute pleasure doing business with you and we hope you are enjoying your vehicle.
 
June 04, 2016
 
 
Cars
The car that I was interested in has been sold to someone else; however, the salesman is trying to find something similar for me... I find this service outstanding.
Anita
 
Response:
Thank you very much for the positive review Anita!
 
May 08, 2016
 
 
Cars
Been on CarGurus for about 4 months. BMi is the only dealer that has contacted me about buying one of their cars. They were pro-active in calling. I didn't call them. They were very professional and were not "high pressure" in their conversation with me. We are still looking for a use car. They will be the one we deal with. Response from BMi Me
Pete
 
Response:
Thank you very much for the positive review.
 
March 14, 2016
 
 
Facebook
Anthony is easy to deal with and offers great vehicles at a fair price!
Brian Francisco
 
Response:
Thanks for the great review Brian! It was a pleasure doing business with you.
 
February 12, 2016
 
 
Google
I have always gotten great service from BMi Memphis! They are quick to resolve my problems and give me all the information I need to make the right decision. Thanks to Eric and Johnny for taking care of me and my car!
Jenna Stevens
 
Response:
Thanks for the great review Jenna!
 
February 05, 2016
 
 
Google
This is a jewel in the rough of used car dealers. Anthony and his staff are honest, and customer friendly people who work hard to make the purchase of a vehicle smooth and easy. I would highly recommend BMi Memphis to anyone looking to purchase a pristine, certified, pre-owned Lexus. Anthony does everything to help you get into the car you want. The paperwork is minimal and they offer an extended warranty that is purchased on site and can be financed. One of the salesmen said that Anthony only buys cars that he would buy for himself. That says something to me. You will not be disappointed in this dealership. Highly recommend!!!
Leslie Mosley
 
Response:
Thank you so much Mrs. Moseley for your business and the positive review! It was a pleasure doing business with you and don't forget your first service due on your new car is on us! Just call us when it is needed and we will get you an appointment set.
 
January 28, 2016
 
 
Cars
We drove two hours to see a car on another lot, but just happened to stop at BMi of Memphis. Met Richard Johnson and Anthony Shelton, and ended up buying a BMi Certified Lexus. They had 5 or 6 cars in our price range that we would have been happy with. There were small scratches on the trunk that they said they would fix. When we picked the car up, the scratches were gone and everything was just like they said it would be. The entire process was easy---no pressure----and pleasant. We will not even look anywhere else for our next car !!
Wayne Denson
 
Response:
Thank you so much Mr. Denson. It was a pleasure working with you and we hope you enjoy your car.
 
October 18, 2015
 
 
Cars
I found here cars priced fair compared to other places. They wont push you their interest on you and deals are good for used cars. I bought 2012 Camry here and so far experience good.
Siva
 
Response:
Thanks Siva, we hope you enjoy your car.
 
September 19, 2015
 
 
Cars
I bought a great Honda accord and I could not be happier.
Kate
 
Response:
Kate, thank you very much for the positive review. It truly makes us happy to know you are pleased with your purchase. We hope it will serve you well for many years to come.
 
July 26, 2015
 
 
Cars
I could not find the car I was looking for locally on Cars.com but did find it in Memphis at Brian Massey Imports. I called and spoke to Anthony Shelton who confirmed the car was equipped with all the options I was seeking. Anthony agreed to let me know if the car sold so I wouldn't make a wasted 400 mile trip. I drove to Memphis that weekend and found the car was everything I was told. We agreed on a fair price and I was given a fair price for my trade in. I drove the car home that afternoon. You can't go wrong with this dealership. I have driven the car for two weeks and there have been no hidden issues. It was not my desire to make the long trip to Memphis and back but it was worth it. It you are looking for a high quality car, at a competitive price, you should go to Brian Massey Imports.
Bicycle crazy
 
Response:
Thank you so much for your business! We are very glad you made the trip and it was a pleasure getting to know you. We hope you enjoy your car.
 
July 17, 2015
 
 
Yelp
Traveling when the AC on our Acura went out. Stopped at BMi. Great service, fast turn around, lovely people. Recommend them highly.
Regina N. from Dallas, TX
 
Response:
Thank you Regina for the great review!
 
July 16, 2015
 
 
Yelp
These guys are like having family taking care of your car. I live in Europe and needed my 1999 Jaguar Vanden Plas fixed so it could be transported to San Francisco. Thank goodness I shopped around on Yelp and found these guys. Johnny, the Service Manager was like a Saint. He helped me coordinate getting it to the shop via AAA, took my numerous calls from overseas and replied to every e-mail promptly as we determined what to do to get it running, He ONLY told me what was absolutely necessary. It ended up being gunk in the fuel system for having sat too long. (I had to insist on an oil change, which it didn't need, he said...but I just wanted it to be safe). These guys were great. Johnny THEN took pictures of the car to document the state of the car and THEN coordinated with the long haul truckers to pick it up...completing the Bill of Lading for me. This service is UNBELIEVABLE. A week later it showed up in San Francisco running great and in great shape. I'll likely never be in Memphis again...but if I am...I'm buying Johnny a steak dinner...and I hope anyone who reads this will at least give them a call to see how amazing they are.
Jeff M. from San Francisco, CA
 
Response:
Thank you Jeff, it was a pleasure to work on your vehicle.
 
June 08, 2015
 
 
Google
Very good. And Honest
avik ghosh
 
Response:
Thank you for the positive review!
 
May 19, 2015
 
 
Yelp
This is the first auto shop that I can truly call honest. Long story kinda short....I took my car to the dealer for an oil change. They tell me my water pump is leaking & needs to be replaced immediately. Also, the rack beneath my car needs work (they used a bunch of automotive mumbo jumbo). It sounded serious & I was kinda scared to drive my car. Rather than get the work done immediately at a cost is $2200+...yes, $2200+ my husband and I wait for the next oil change timeframe & take the car to Massey's. We've used them before & they repaired my car at a very reasonable price. We figured Massey's repair estimate would be around &1700-1800. So, we go to Massey's and explain what the dealer said & ask them to take a look & request a oil change. We also showed them the write up from the dealer. We go to pick up the car a few hours later & I'm kinda prepared for the bill. Well...Massey's says my water pump is fine!!! I don't need to change it. Apparently, my car make tends to have minor leaks with the water pump...so much so, Massey's keep them on stock. Oh, and the rack? Absolutely nothing is wrong with it. Nada. Nyet. I only paid $60 for my oil change. Yes, sounds like a lot for an oil change, but I'd pay $100 if there's a savings of over $2200?! Wouldn't you? In short...if you're looking for an honest, trustworthy shop, please give this one a try...You won't be disappointed. Thanks!
Tammi L.
 
Response:
Thank you for the review Tammi!
 
April 23, 2015
 
 
Yelp
I was shopping for a 2012 Silver Lexus ES 350 and found one at CARMAX. I had it transferred from out of state and when it (finally) arrived it was scratched up on one side. Long story short, I got my transfer fee back, but the manager wouldn't even take time to speak with me and CARMAX refused to work with me to get the scratch fixed or the price reduced. The CARMAX salesman even said, "We sell cars with scratches all the time!" (Wasn't what I expected AND the scratches weren't in the picture they posted). I was so disappointed and discouraged. My sister suggested I look at dealerships around Covington Pike. I reluctantly stopped by Brian Massey Imports and to my surprise found a 2011 silver ES 350 that was IDENTICAL to the 2012 I fell in love with at CARMAX. The car had very low miles and was in pristine condition. By comparison, the cars at BMi (year/model) ran an average of $1000 less than CARMAX. The extended warranty was much better also... same coverage, but cheaper with less deductible. The trade-in offer for my car was very fair - but MOST of all, the customer service was OUTSTANDING! In fact, after I signed on the dotted line, they realized the spare key remote did not work and they even paid for another and made sure it was taken care of quickly. (Notable because 1) remote keys are expensive and, 2) you're lucky to even GET a spare key!). So THANKS Richard Johnson for your professional salesmanship! And thanks to the staff for taking care of the customer! (By the way, it's a family owned business!) I drove off a HAPPY customer and I highly recommend them!
Leanne S.
 
Response:
Thank you Leanne for the positive review. It was a pleasure doing business with you and we hope you are enjoying your car.
 
March 26, 2015
 
 
Cars
I bought a Lexus from Brian Massey Imports in January 2015. I found the car online, and the list price was fair. I worked out a deal with Anthony over the phone for a trade in and purchase. He was very straightforward and reasonable to work with, and the process was painless. I drove to Memphis to buy the car without having seen it in person. Everything was exactly as he said, except that I saw a scratch on the front that had apparently occurred after the staff had detailed the car (probably during a test drive). We completed the sale so that I could drive home in the new car, and, as he promised, Anthony followed up with me and paid for the minor repair to be handled at my location. Their promise to meet or exceed my expectations was exactly what I experienced. I would definitely do business with them again!
Satisfied Mississippian
 
Response:
Thank you so much and we really appreciate the business. We hope you are enjoying your vehicle.
 
May 07, 2014
 
 
Yelp
I recently moved to Memphis from Maryland/DC area and have been looking for a good mechanic that works on imports and doesn't try to burn you on the price. I was referred to Masseys off covington pike by a friend ( that's how she said it) . I was worried I would spend a chunk of money because of this pulling my car started doing recently.I figured tie rod end, wheel bearing, control arm,etc,etc $$$$$$ . Anyway, I explained about the pulling and the pedal vibration I was experiencing. They were straight shooters, Told me exactly what I needed , explained the pulling was just time for some new tires and the brakes just needed to be changed and new rotors. That's it. Took a few hours, because they were super busy . Anyway I always appreciate good service at a fair price and these folks provided just that. Not sure why only 1 other review on yelp, but based on the amount of business and the positive comments from the folks in there getting cars worked on, guess that's all they need. Keep up the great work!
Mike L.
 
Response:
Thank you for the positive review.
 
March 27, 2014
 
 
Cars
They did a great job. I was looking NATION wide and thought I would be driving to Miami to find a Toyota Avalon. Was surpised when the guy said 'Germantown' and found out it was here in Memphis. He brought the car to the radio station I work at and I gave him $100 to hold the car. Got it the next day...no problems. Car is nice for a 10 year old car. They have mentioned they will fix the car drifts to the left a little. Will follow up.
Steveconly
 
Response:
Thanks for the review Steve! It was a pleasure doing business with you.
 
June 04, 2013
 
 
Cars
Great experience and a fair deal for my Camry. Thanks.
Bill
 
Response:
Thank you for the business and positive review Bill. We hope you are enjoying your vehicle.
 
March 22, 2013
 
 
Cars
We were looking for a particular make and model used car and found about five or six advertised on cars.com in our price range. One of them was being sold by Brian Massey Imports. It was listed as a one owner vehicle, and was newer, cheaper, and had way fewer miles than all the others that were comparable. I figured there had to be a catch. I e-mailed Eric Shelton in the sales dept. several times to see if the vehicle was still available, and he always answered me promptly. When we were finally able to go see the vehicle (it is about an 80 mile drive one way) it was in excellent condition, almost like new. Eric answered all our questions and handed us the keys to take it for a test drive. He did not ride in the car and breathe down our necks the entire time we were there like some other dealers do. He gave us all the time we wanted to look the vehicle over and talk about it without bothering us.. He gave me the out the door price, I made him one offer, and he accepted it without haggling. As we were about to drive off, I remembered to ask him if there was a particular brand of trailer hitch that he recommended for this vehicle. He told us to drive around back, and before I knew it he had a frame hitch bolted to the vehicle that looked like new, and he refused to charge me anything for it. The next day I noticed a small 1/2 inch crack in the windshield that I had missed. I called Eric; he set an appointment for me to bring it back, and replaced the entire windshield for free. He said he should have spotted it even though I did not spot it myself, and even though I purchased the vehicle "as is?. He also adjusted the headlights for us, for free. What more can I say? I am almost looking forward to having to buy another used car because now I know exactly where to go and save thousands compared to the price of a brand new one. This place is amazing.
Tay
 
Response:
Thank you so much Tay. It was definitely a pleasure doing business with you.
 
April 02, 2011
 
 
Cars
very friendly, professional, and not pushy.
John
 
Response:
Thank you John for the positive review.
 
 
 
BMi Memphis   Contact Us
 
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  4844 Elmore Rd., Memphis, TN 38128
  Phone: (901) 388-2201
  Tow Service: 1+ (844) 872-2796
 
  
 
 
4844 Elmore Rd. Memphis, TN 38128 | Call us at (901) 388-2201 4844 Elmore Rd. Memphis, TN 38128
Call us at (901) 388-2201
Memphis' independent alternative to the franchise dealerships offering luxury import sales and service at an affordable price.
 
 
 
 
 
Reviews
 
We would like to hear about your experience with BMi Memphis. If you've been in for a vehicle purchase, had a vehicle serviced, or just want to leave a comment about our web site experience, Please rate us and give us your comments.
 
Please rate:
 
Leave a comment:
 
Name
 
Email
 
 
 

 
September 10, 2016
 
 
BMi
Buying the car was easy and the customer service after the sale has been outstanding. We noticed the cruise control didn't work the week after buying the car and it was fixed without any cost to us. One of the keys fell apart and BMiMemphis replaced it at no cost to us. If we are in the market for a used car again, we will go here 1st.
Mark Moser
 
Response:
Mark, Thank you so much for the business. It was a pleasure working for you. We hope you enjoy your vehicle and thank you very much for the positive review. Eric Shelton
 
September 03, 2016
 
 
BMi
Hey my name is Cory first of all I want to say outstanding Customer service and I want to thank Johnny and the whole team
Cory shotwell
 
Response:
Thank you Cory, it was a pleasure working for you!
 
July 13, 2016
 
 
Facebook
Richard and Anthony where great. They added a window tint, buffed some scratches, washed, and fueled the car for us and offered another car to drive while we waited. Prices were great to begin with. Would give 5 stars except for the ole processing fee snuck in at the end, but all their competitors do it too. Would definitely buy from them again.
Brian Lennon
 
Response:
Thank you for the great review Brian! It was a pleasure doing business with you and we truly hope you enjoy your car. Don't forget your first service due is on us! Let us know if you need anything.
 
July 09, 2016
 
 
Facebook
Thanks Richard, Johnny , and Eric....reasons to keep coming back!
Warner Gregory
 
Response:
Thanks for the great review warner!
 
July 08, 2016
 
 
Facebook
Best car buying experience ever! Excellent prices that other dealerships can't come close to.
Nikki Rodman Rawie
 
Response:
Thank you so much for the great review Nikki! It was a pleasure and we truly hope you enjoy your vehicle! Don't forget your first service is on us!
 
June 15, 2016
 
 
Cars
Great experience. Nice selection of cars and the staff is very attentive.
Natasha
 
Response:
Thank you very much for the positive review Natasha.
 
June 14, 2016
 
 
BMi
I was looking for a specific (and relatively rare) model and trim combination, and BMi had it! The entire process, from my initial inquiry with John Stickmon to the test drive and final price negotiations, was pleasantly smooth and low-key. I drove away a satisfied BMi customer, and won't hesitate to recommend them to my friends and family.
Ruth James
 
Response:
Ruth, thank you so much for the great review! It was a pleasure doing business with you and we truly hope you are enjoying your Camry.
 
June 13, 2016
 
 
Google
I couldn't be more pleased with both BMi and my purchase. I live in Little Rock and was concerned about buying out of state, sight unseen. But I would do it again. The communication, service, and excellence with which this company functions is exceptional. I felt like a trusted friend, rather than a manipulated customer.
Daniel Jones
 
Response:
Thank you so much Daniel for the positive review! It was a absolute pleasure doing business with you and we hope you are enjoying your vehicle.
 
June 04, 2016
 
 
Cars
The car that I was interested in has been sold to someone else; however, the salesman is trying to find something similar for me... I find this service outstanding.
Anita
 
Response:
Thank you very much for the positive review Anita!
 
May 08, 2016
 
 
Cars
Been on CarGurus for about 4 months. BMi is the only dealer that has contacted me about buying one of their cars. They were pro-active in calling. I didn't call them. They were very professional and were not "high pressure" in their conversation with me. We are still looking for a use car. They will be the one we deal with. Response from BMi Me
Pete
 
Response:
Thank you very much for the positive review.
 
March 14, 2016
 
 
Facebook
Anthony is easy to deal with and offers great vehicles at a fair price!
Brian Francisco
 
Response:
Thanks for the great review Brian! It was a pleasure doing business with you.
 
February 12, 2016
 
 
Google
I have always gotten great service from BMi Memphis! They are quick to resolve my problems and give me all the information I need to make the right decision. Thanks to Eric and Johnny for taking care of me and my car!
Jenna Stevens
 
Response:
Thanks for the great review Jenna!
 
February 05, 2016
 
 
Google
This is a jewel in the rough of used car dealers. Anthony and his staff are honest, and customer friendly people who work hard to make the purchase of a vehicle smooth and easy. I would highly recommend BMi Memphis to anyone looking to purchase a pristine, certified, pre-owned Lexus. Anthony does everything to help you get into the car you want. The paperwork is minimal and they offer an extended warranty that is purchased on site and can be financed. One of the salesmen said that Anthony only buys cars that he would buy for himself. That says something to me. You will not be disappointed in this dealership. Highly recommend!!!
Leslie Mosley
 
Response:
Thank you so much Mrs. Moseley for your business and the positive review! It was a pleasure doing business with you and don't forget your first service due on your new car is on us! Just call us when it is needed and we will get you an appointment set.
 
January 28, 2016
 
 
Cars
We drove two hours to see a car on another lot, but just happened to stop at BMi of Memphis. Met Richard Johnson and Anthony Shelton, and ended up buying a BMi Certified Lexus. They had 5 or 6 cars in our price range that we would have been happy with. There were small scratches on the trunk that they said they would fix. When we picked the car up, the scratches were gone and everything was just like they said it would be. The entire process was easy---no pressure----and pleasant. We will not even look anywhere else for our next car !!
Wayne Denson
 
Response:
Thank you so much Mr. Denson. It was a pleasure working with you and we hope you enjoy your car.
 
October 18, 2015
 
 
Cars
I found here cars priced fair compared to other places. They wont push you their interest on you and deals are good for used cars. I bought 2012 Camry here and so far experience good.
Siva
 
Response:
Thanks Siva, we hope you enjoy your car.
 
September 19, 2015
 
 
Cars
I bought a great Honda accord and I could not be happier.
Kate
 
Response:
Kate, thank you very much for the positive review. It truly makes us happy to know you are pleased with your purchase. We hope it will serve you well for many years to come.
 
July 26, 2015
 
 
Cars
I could not find the car I was looking for locally on Cars.com but did find it in Memphis at Brian Massey Imports. I called and spoke to Anthony Shelton who confirmed the car was equipped with all the options I was seeking. Anthony agreed to let me know if the car sold so I wouldn't make a wasted 400 mile trip. I drove to Memphis that weekend and found the car was everything I was told. We agreed on a fair price and I was given a fair price for my trade in. I drove the car home that afternoon. You can't go wrong with this dealership. I have driven the car for two weeks and there have been no hidden issues. It was not my desire to make the long trip to Memphis and back but it was worth it. It you are looking for a high quality car, at a competitive price, you should go to Brian Massey Imports.
Bicycle crazy
 
Response:
Thank you so much for your business! We are very glad you made the trip and it was a pleasure getting to know you. We hope you enjoy your car.
 
July 17, 2015
 
 
Yelp
Traveling when the AC on our Acura went out. Stopped at BMi. Great service, fast turn around, lovely people. Recommend them highly.
Regina N. from Dallas, TX
 
Response:
Thank you Regina for the great review!
 
July 16, 2015
 
 
Yelp
These guys are like having family taking care of your car. I live in Europe and needed my 1999 Jaguar Vanden Plas fixed so it could be transported to San Francisco. Thank goodness I shopped around on Yelp and found these guys. Johnny, the Service Manager was like a Saint. He helped me coordinate getting it to the shop via AAA, took my numerous calls from overseas and replied to every e-mail promptly as we determined what to do to get it running, He ONLY told me what was absolutely necessary. It ended up being gunk in the fuel system for having sat too long. (I had to insist on an oil change, which it didn't need, he said...but I just wanted it to be safe). These guys were great. Johnny THEN took pictures of the car to document the state of the car and THEN coordinated with the long haul truckers to pick it up...completing the Bill of Lading for me. This service is UNBELIEVABLE. A week later it showed up in San Francisco running great and in great shape. I'll likely never be in Memphis again...but if I am...I'm buying Johnny a steak dinner...and I hope anyone who reads this will at least give them a call to see how amazing they are.
Jeff M. from San Francisco, CA
 
Response:
Thank you Jeff, it was a pleasure to work on your vehicle.
 
June 08, 2015
 
 
Google
Very good. And Honest
avik ghosh
 
Response:
Thank you for the positive review!
 
May 19, 2015
 
 
Yelp
This is the first auto shop that I can truly call honest. Long story kinda short....I took my car to the dealer for an oil change. They tell me my water pump is leaking & needs to be replaced immediately. Also, the rack beneath my car needs work (they used a bunch of automotive mumbo jumbo). It sounded serious & I was kinda scared to drive my car. Rather than get the work done immediately at a cost is $2200+...yes, $2200+ my husband and I wait for the next oil change timeframe & take the car to Massey's. We've used them before & they repaired my car at a very reasonable price. We figured Massey's repair estimate would be around &1700-1800. So, we go to Massey's and explain what the dealer said & ask them to take a look & request a oil change. We also showed them the write up from the dealer. We go to pick up the car a few hours later & I'm kinda prepared for the bill. Well...Massey's says my water pump is fine!!! I don't need to change it. Apparently, my car make tends to have minor leaks with the water pump...so much so, Massey's keep them on stock. Oh, and the rack? Absolutely nothing is wrong with it. Nada. Nyet. I only paid $60 for my oil change. Yes, sounds like a lot for an oil change, but I'd pay $100 if there's a savings of over $2200?! Wouldn't you? In short...if you're looking for an honest, trustworthy shop, please give this one a try...You won't be disappointed. Thanks!
Tammi L.
 
Response:
Thank you for the review Tammi!
 
April 23, 2015
 
 
Yelp
I was shopping for a 2012 Silver Lexus ES 350 and found one at CARMAX. I had it transferred from out of state and when it (finally) arrived it was scratched up on one side. Long story short, I got my transfer fee back, but the manager wouldn't even take time to speak with me and CARMAX refused to work with me to get the scratch fixed or the price reduced. The CARMAX salesman even said, "We sell cars with scratches all the time!" (Wasn't what I expected AND the scratches weren't in the picture they posted). I was so disappointed and discouraged. My sister suggested I look at dealerships around Covington Pike. I reluctantly stopped by Brian Massey Imports and to my surprise found a 2011 silver ES 350 that was IDENTICAL to the 2012 I fell in love with at CARMAX. The car had very low miles and was in pristine condition. By comparison, the cars at BMi (year/model) ran an average of $1000 less than CARMAX. The extended warranty was much better also... same coverage, but cheaper with less deductible. The trade-in offer for my car was very fair - but MOST of all, the customer service was OUTSTANDING! In fact, after I signed on the dotted line, they realized the spare key remote did not work and they even paid for another and made sure it was taken care of quickly. (Notable because 1) remote keys are expensive and, 2) you're lucky to even GET a spare key!). So THANKS Richard Johnson for your professional salesmanship! And thanks to the staff for taking care of the customer! (By the way, it's a family owned business!) I drove off a HAPPY customer and I highly recommend them!
Leanne S.
 
Response:
Thank you Leanne for the positive review. It was a pleasure doing business with you and we hope you are enjoying your car.
 
March 26, 2015
 
 
Cars
I bought a Lexus from Brian Massey Imports in January 2015. I found the car online, and the list price was fair. I worked out a deal with Anthony over the phone for a trade in and purchase. He was very straightforward and reasonable to work with, and the process was painless. I drove to Memphis to buy the car without having seen it in person. Everything was exactly as he said, except that I saw a scratch on the front that had apparently occurred after the staff had detailed the car (probably during a test drive). We completed the sale so that I could drive home in the new car, and, as he promised, Anthony followed up with me and paid for the minor repair to be handled at my location. Their promise to meet or exceed my expectations was exactly what I experienced. I would definitely do business with them again!
Satisfied Mississippian
 
Response:
Thank you so much and we really appreciate the business. We hope you are enjoying your vehicle.
 
May 07, 2014
 
 
Yelp
I recently moved to Memphis from Maryland/DC area and have been looking for a good mechanic that works on imports and doesn't try to burn you on the price. I was referred to Masseys off covington pike by a friend ( that's how she said it) . I was worried I would spend a chunk of money because of this pulling my car started doing recently.I figured tie rod end, wheel bearing, control arm,etc,etc $$$$$$ . Anyway, I explained about the pulling and the pedal vibration I was experiencing. They were straight shooters, Told me exactly what I needed , explained the pulling was just time for some new tires and the brakes just needed to be changed and new rotors. That's it. Took a few hours, because they were super busy . Anyway I always appreciate good service at a fair price and these folks provided just that. Not sure why only 1 other review on yelp, but based on the amount of business and the positive comments from the folks in there getting cars worked on, guess that's all they need. Keep up the great work!
Mike L.
 
Response:
Thank you for the positive review.
 
March 27, 2014
 
 
Cars
They did a great job. I was looking NATION wide and thought I would be driving to Miami to find a Toyota Avalon. Was surpised when the guy said 'Germantown' and found out it was here in Memphis. He brought the car to the radio station I work at and I gave him $100 to hold the car. Got it the next day...no problems. Car is nice for a 10 year old car. They have mentioned they will fix the car drifts to the left a little. Will follow up.
Steveconly
 
Response:
Thanks for the review Steve! It was a pleasure doing business with you.
 
June 04, 2013
 
 
Cars
Great experience and a fair deal for my Camry. Thanks.
Bill
 
Response:
Thank you for the business and positive review Bill. We hope you are enjoying your vehicle.
 
March 22, 2013
 
 
Cars
We were looking for a particular make and model used car and found about five or six advertised on cars.com in our price range. One of them was being sold by Brian Massey Imports. It was listed as a one owner vehicle, and was newer, cheaper, and had way fewer miles than all the others that were comparable. I figured there had to be a catch. I e-mailed Eric Shelton in the sales dept. several times to see if the vehicle was still available, and he always answered me promptly. When we were finally able to go see the vehicle (it is about an 80 mile drive one way) it was in excellent condition, almost like new. Eric answered all our questions and handed us the keys to take it for a test drive. He did not ride in the car and breathe down our necks the entire time we were there like some other dealers do. He gave us all the time we wanted to look the vehicle over and talk about it without bothering us.. He gave me the out the door price, I made him one offer, and he accepted it without haggling. As we were about to drive off, I remembered to ask him if there was a particular brand of trailer hitch that he recommended for this vehicle. He told us to drive around back, and before I knew it he had a frame hitch bolted to the vehicle that looked like new, and he refused to charge me anything for it. The next day I noticed a small 1/2 inch crack in the windshield that I had missed. I called Eric; he set an appointment for me to bring it back, and replaced the entire windshield for free. He said he should have spotted it even though I did not spot it myself, and even though I purchased the vehicle "as is?. He also adjusted the headlights for us, for free. What more can I say? I am almost looking forward to having to buy another used car because now I know exactly where to go and save thousands compared to the price of a brand new one. This place is amazing.
Tay
 
Response:
Thank you so much Tay. It was definitely a pleasure doing business with you.
 
April 02, 2011
 
 
Cars
very friendly, professional, and not pushy.
John
 
Response:
Thank you John for the positive review.