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| December 30, 2020 |
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| S C |
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| Response: |
| Thank you for the 5 stars! |
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| November 12, 2020 |
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| James Sawyer |
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| Response: |
| Jim, thank you for the 5 stars! |
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| July 27, 2020 |
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| My coworker took her car to BMI and to be repaired and was charged $1000. She left the lot and car quit again for the same reason that she took it to be repaired for. Now her car is back at BMI and they are charging her an additional fee for something that should have already been fixed.....
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| Brittney Hall |
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| I am very sorry your coworker had a bad experience. Car problems can be a headache at times. In the case of your coworkers car, it ran hot for so long that the car shut off on its own which is never something you want to see. In times like that it is very common for cooling related issues to arise on another cooling related part after a repair has been made. The cooling system is very big and spans from the very front of the car all the way to the inside of the car underneath the dash. When a car is over heated like that it makes other cooling related components brittle and easily breakable which is why it is common for there to be a problem soon after a repair has been made. The cooling system builds pressure and after a leak has been fixed and the system builds pressure again a leak from another component can happen. It does't happen all of the time but it is definitely frustrating when it does. I do wish problems like that can be caught before they happen but unfortunately most of the time they can't unless you throw every part at the problem which is never a good idea, because you would end up replacing things you may not need to replace. Customer satisfaction and the relationship we develop with our customers is very important to us so we do not like to see dissatisfied people leaving our shop. I am very sorry your coworker had a bad experience which is why we went to the car lot she bought the car from and talked them into paying for her repair. |
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| July 03, 2020 |
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| Alvin Evenes |
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| Response: |
| Thank you for the 5 stars! |
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| June 07, 2020 |
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| Very honest mechanics I wouldn’t go anywhere else but BMI! As a female, I am always fearful of getting taken advantage of when it comes to getting work done on my car but I have no fears with this locally owned business. Brian Massey always shows me exactly what is wrong with my car and does a full inspection to make sure fluid levels are good, tire pressure, etc.
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| Jenny Long |
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| Jenny, thank you very much for the positive feedback. |
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| March 06, 2020 |
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| Merri |
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| Thank you so much for the 5 stars!!! |
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| February 04, 2020 |
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| These folks are honest, straightforward, have excellent pricing, and do impeccable work! |
| Doug Ray |
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| Response: |
| Thanks for the great review Doug!
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| January 01, 2020 |
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| Very professional - good timely service provided- I will come back for future service needs.
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| Kevin Clay |
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| Kevin, thank you for the positive review!
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| December 20, 2019 |
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| This is a excellent place to bring your foreign cars to they had me in and out the same day when I had problems with my Range Rover suspension superb service a little steep but worth it I’m in the system as Sheldon
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| Bryan Nathan |
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| Thank you very much for the great review. I truly appreciated working for you.
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| November 19, 2019 |
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| Dennis Dunagan |
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| Response: |
| Dennis, thank you for the feedback! |
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| June 25, 2019 |
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| We love BMi Memphis! Never a bad transaction. Anthony & Eric Shelton are solid in sales and service all the way. Picking up our new vehicle this afternoon, can't wait!
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| MarryAnn Blair |
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| Thank you for the great words Mary Ann! It is always a pleasure seeing you and your husband.
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| June 18, 2019 |
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| Leon Williams |
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| Response: |
| Thanks for the five-star rating.
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| November 02, 2018 |
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| Have bought many used cars from Anthony and it’s always been a great experience! They have also serviced my vehicles for over 10 years and we live 30-45 minutes away but it’s worth the drive!! Will only purchase my vehicles from BMI:). Thanks for your outstanding customer service over the years!! |
| Terri Morris |
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| Thank you Terri very much! |
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| September 14, 2018 |
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| From the minute you walk in, you are treated special. Took my BMW in for service and could not ask for better. Price is reasonable. Highly recommend. |
| Larry Whitlock |
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| Thank you very much for the great review! |
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| April 23, 2018 |
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| I just wanted to take the time to make people aware of the phenomenal place that BMI (formerly Brian Massey Imports) is for both automobile sales and service.
Their honesty and desire to take care of their customers is the best I have seen in the 13 years living in the Memphis area. From my purchasing of a Honda Accord from them while still under the original name, to the multiple service interactions that occurred in regards to my Honda and Infiniti, their striving to take care of customers is top-notch.
Both Eric Shelton and his main technician Johnny, strive to perform 1^st class service while not inflating the bills with services not required. I am providing a short story to emphasize their honesty and integrity.
My Infiniti, which had been repaired five years previously by an auto repair business, was displaying fading on the hood and quarter panels. I ask Eric to give me a quote on repainting these items. While he provided the quote, we discussed where I had the car originally repaired. He instantly recognized the name and mentioned; “that while he would love to provide the work” that this repair facility was known for backing its warranties even though it had been five years. I followed up with his recommendation and to my surprise the entire repair was completed under their warranty.
I relate this story to display the honesty you can expect when dealing with BMI. Eric saved me a few thousand dollars, and he did this because they believe in taking care of their customers for the long term.
To Eric and Johnny, I just want them to know how much they are truly appreciated.
Respectfully,
David McCloud
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| David McCloud |
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| Response: |
| David,
Thank you very much for the kind words. It is very refreshing to hear and very much appreciated. I hope you and Marie are enjoying your new hometown and don't hesitate to reach out if you need anything.
Eric Shelton |
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| December 15, 2017 |
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| Serviced my Lexus! Thank you guys for being so honest and saving me some money! Can’t wait to spread the word!!! |
| Brenda Richardson Streeter |
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| Brenda, thank you very much for the positive words! |
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| November 26, 2017 |
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| Great service |
| J Vernon |
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| Response: |
| John, I appreciate the 5 star rating and kind words! |
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| October 30, 2017 |
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| Lou Katzerman |
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| Response: |
| Lou, thank you very much for the 5 star rating! |
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| October 19, 2017 |
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| Bought a car here,best experience I have had.Had the car I wanted was in and out in less than 30 minutes |
| Larry Mayes |
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| Larry,
Thank you very much for the positive and kind words. We hope you are enjoying your vehicle. |
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| October 02, 2017 |
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| Anthony and Richard could not have made us more comfortable in buying a vehicle! Our 2015 Lexus RX 350 is one of the nicest, low mileage, and fairly priced vehicles I have ever found. This certainly won't be the last time we buy from these fine folks! |
| Russ Caughron |
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| Russ, thank you for the great review. It was a pleasure doing business with you. |
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| October 02, 2017 |
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| Great service very timely manner |
| Darlene Reed |
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| Response: |
| Thank you very much for the great review Mrs. Reed! |
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| September 01, 2017 |
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| Another EMR Repair Timely Well Done.
Trusted, Professional, Competent Auto Service. We're Extremely Satisfied. |
| Edward Sharp |
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| Mr. Sharp,
Thanks for the great review! |
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| August 26, 2017 |
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| Nikole Hamlett |
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| Response: |
| Nikole,
Thank you very much for the five stars! |
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| August 19, 2017 |
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| John and Anthony were awesome! Thank you for working with USAA customers. The process was very quick, efficient, and low stress. Our family loves our Honda Accord! |
| Rachel Gillespie |
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| August 11, 2017 |
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| Best car buying experience I've ever had! Great people and excellent service! |
| Hazel Morgan |
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| Hazel, thank you very much for the great review! It was a pleasure doing business with you. |
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| August 03, 2017 |
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| Andy Hill |
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| Andy,
Thank you very much for the five stars. I hope you are enjoying your new car. |
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| July 01, 2017 |
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| Went with my son to shop for cars. This was our first time to visit BMI Memphis. Worked with John and Anthony. Wonderful service with no pressure. Got a great car for a good price. They made everything easy and smooth. Would definitely recommend them to anyone hunting for a good used car. Far superior to every other place we visited. |
| Anthony Burdick |
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| Anthony,
Thank you very much for the positive review. We hope the new car is treating y'all well. |
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| June 24, 2017 |
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| Definitely honest mechanics and staff... Will just fix the problem or issues you requested without finding other things that need to be "fixed." Good people, good work, good prices. Great shuttle service, too. |
| Andrea King |
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| June 14, 2017 |
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| Travis Madlock |
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| Response: |
| Travis, thank you for the positive rating. We really appreciate it. |
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| June 03, 2017 |
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| It was an exceptional car buying experience! The customer service was like none other I've experienced. Richard was great - he went over and above for me to see the vehicle and to deliver it under unusual circumstances.. love my car - it's just what I needed at a great price ... I will use BMI from now on - best ever!! |
| Angie Cantrell |
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| Response: |
| Thank you Angie for the review. We look forward to servicing your vehicle in the future. |
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